# romperjack

> Public Help Center articles for romperjack.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Our return and exchange policies](https://romperjack.gorgias.help/en-US/our-return-and-exchange-policies-1480989.md): Returns and exchanges are authorized for store credit for unworn products with the product label attached. Damaged or defective products can be returned for a refund, exchange, or store credit. Click here to submit a return or exchange request. Unaut
- [How can I return or exchange an item?](https://romperjack.gorgias.help/en-US/how-can-i-return-or-exchange-an-item-1348919.md): If you are not satisfied with your purchase or if it did not fit, you can easily process your own returns and exchanges for store credit through our automated system. Please complete your return request here.
- [Return and exchange processing time](https://romperjack.gorgias.help/en-US/return-and-exchange-processing-time-1480990.md): Returns. Once your return is received and processed at our fulfillment center, your store credit will be processed within 2 business days. Exchanges. Once your exchange is received and processed at our fulfillment center, your exchange order will be
- [Tracking an order](https://romperjack.gorgias.help/en-US/tracking-an-order-1394388.md): You can track your order’s status using the order number on your Orders page. Additionally, once it ships, you can track the progress by clicking on the tracking number in your shipping confirmation email. After placing your order, you can click the
- [Order cancellation and address change](https://romperjack.gorgias.help/en-US/order-cancellation-and-address-change-1394889.md): Since orders are shipped quickly, we cannot guarantee that we will be able to cancel an order or modify an order's shipping address, but we will make every effort to do so. If you have such a request, please email us at hello@romperjack.com as soon a
- [Order processing time](https://romperjack.gorgias.help/en-US/order-processing-time-1481695.md): Our order processing time is 1-2 business days, and our delivery time varies based on the shipping option selected at the time of purchase. Orders usually ship the next business day if they are purchased before 5 pm. We do not ship from Friday after
- [Unsubscribe from marketing emails and/or text messages](https://romperjack.gorgias.help/en-US/unsubscribe-from-marketing-emails-andor-text-messages-1482013.md): Email. We send emails to announce new products and highlight ones we think you might like, but if you'd rather not get any more, please simply select "unsubscribe" from the link in the footer of any of our promotional emails. Please note that order c
- [Shipping and delivery information](https://romperjack.gorgias.help/en-US/shipping-and-delivery-information-1482601.md): RomperJack will make reasonable efforts to ensure that orders ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email (“Shipment Confirmation Email”) be
- [Preorder shipping](https://romperjack.gorgias.help/en-US/preorder-shipping-1483007.md): You can purchase preorder items. Many customers do this to take advantage of a sale or a new preorder item. When you purchase an item on preorder, it means the item is not currently in stock at the warehouse but is on its way there. Restock of that i
- [International shipping](https://romperjack.gorgias.help/en-US/international-shipping-1485953.md): We do offer international shipping to over 50 countries. International shipping takes, on average, 1 to 2 weeks for delivery. International shipments are subject to customs inspections and may take up to 21 days to arrive. We cannot provide additiona
- [E-gift cards](https://romperjack.gorgias.help/en-US/e-gift-cards-1483803.md): We offer RomperJack e-gift cards of various amounts, which you can find here.
- [E-gift card balance](https://romperjack.gorgias.help/en-US/e-gift-card-balance-1483804.md): Gift card balances can be checked by applying the gift card to your cart at checkout or by contacting our team here.
- [Sizing](https://romperjack.gorgias.help/en-US/sizing-1483223.md): An interactive size guide is listed on each product page for your convenience. You can also take a look at our sizing chart here. Rompers run small and fitted. Jumpsuits are European fit with a slim, tapered cut. The length of our garments varies acc
- [What payment methods do you accept?](https://romperjack.gorgias.help/en-US/what-payment-methods-do-you-accept-1484050.md): For your convenience, we accept the following forms of payment: credit, debit, PayPal, G Pay, Shop Pay, Venmo, and RomperJack e-gift cards.
- [Fabric and washing](https://romperjack.gorgias.help/en-US/fabric-and-washing-1483595.md): Washing / Drying. Fabric care information is available on each product page in the top customer questions section. Fabric Type. Fabric type information is available on each product page in the top customer questions section.
- [Quality guarantee](https://romperjack.gorgias.help/en-US/quality-guarantee-1485402.md): If you find damage to the product, contact us immediately! We do all we can to ensure you have the best shopping experience. You can email us at hello@romperjack.com, and we'll address the issue!
- [Where are the products made?](https://romperjack.gorgias.help/en-US/where-are-the-products-made-1484129.md): RomperJack products are made in facilities across the globe. We are committed to working only with suppliers, vendors, and raw materials that comply with nationwide regulations and align with our brand values.
- [Do you offer a first purchase discount?](https://romperjack.gorgias.help/en-US/do-you-offer-a-first-purchase-discount-1484209.md): We are pleased to offer a first order discount. The discount code can be accessed by entering your email in the pop up or clicking the tag along the side of the website. Sign up for future discounts by scrolling to the bottom of the homepage and ente
- [How do I get information about new products and designs?](https://romperjack.gorgias.help/en-US/how-do-i-get-information-about-new-products-and-designs-1484133.md): For the latest information on our products, please sign up for our email notifications or follow us on social media - Facebook | Instagram | X
- [How do I unsubscribe from marketing emails and/or SMS?](https://romperjack.gorgias.help/en-US/how-do-i-unsubscribe-from-marketing-emails-andor-sms-1484052.md): Email. We send emails to announce new products and highlight ones we think you might like, but if you'd rather not get any more, please simply select "unsubscribe" from the link in the footer of any of our promotional emails. Please note that order c
- [Promotional emails and content sharing](https://romperjack.gorgias.help/en-US/promotional-emails-and-content-sharing-1485629.md): At checkout, if you check the box to agree to share the content you post in RomperJack's official channels, you grant us the right to use that content for promotional emails, paid ads, and all social media channels. RomperJack refuses the right to pa